Terms of service

Policies & Agreement

Booking & Payment

• A 50% non-refundable deposit is required to secure your event date.

• The remaining balance is due 14 days before the event.

• Payment can be made via Shopify checkout, credit card, or Shop Pay installments.

Cancellations & Refunds

• Deposits are non-refundable.

• If you cancel more than 30 days in advance, the remaining balance is refundable minus any costs already incurred (e.g., vendor fees or purchased décor).

• Cancellations within 30 days of the event are non-refundable.

Add-Ons & Upgrades

• Add-ons may be added at any time prior to the event via your Vision Board portal.

• Vendor-provided add-ons include a coordination fee (15–25% markup).

• Once an add-on is purchased, it is non-refundable but may be rescheduled if your event date changes.

Event Access & Coordination

• Design & Up! coordinates all vendors and handles delivery, setup, and breakdown for any services included in the package or purchased add-ons.

• The client is responsible for providing access to the venue for setup and breakdown at the agreed times.

• Any changes to the event date or venue must be communicated immediately; additional fees may apply.

Liability & Safety

• Design & Up! is not responsible for venue damages, guest injuries, or vendor performance outside of services we coordinate.

• We carry liability insurance for on-site coordination and staffing, but all clients are responsible for general venue and guest safety.

Client Agreement

• By purchasing the Essentials Celebration Package, you agree to these policies and terms.

• Design & Up! reserves the right to adjust timelines and staffing as necessary to ensure a safe and high-quality event.

• This agreement serves as a binding acknowledgment of services, payment terms, and responsibilities.